Industry-standard CRM you don't buy, you build. Overkill for 90% of small businesses, essential for the other 10%.
Salesforce is the 800-pound gorilla of CRM. Here's what that means—good and bad.
When enterprises say "CRM," they often mean Salesforce. With ~20% market share, it's the default choice for Fortune 500 companies. But is it right for your business?
You can build almost anything on Salesforce—custom objects, workflows, apps, portals. It's a platform, not just software.
Thousands of third-party apps that extend functionality. If you need something, there's probably an app for it.
Advanced reporting, AI (Einstein), territory management, CPQ (configure-price-quote), and more.
Vertical-specific clouds for healthcare, finance, manufacturing, etc., with pre-built compliance and workflows.
$25/user/mo
Basic CRM (up to 10 users)
$80/user/mo
Complete CRM
$165/user/mo
Advanced customization
Salesforce is powerful but complex and expensive. It's often overkill for SMBs—but if you need enterprise CRM with maximum flexibility, it's the industry standard for a reason.
